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CRESTECH STREAMLINES SERVICE AT THE VIVO WALK-IN CENTRE IN KAMPALA.
Service at the Vivo Energy Customer Walk-in Centre in Kampala, Uganda, has been enhanced thanks to a cutting-edge queue management solution recently installed by Crestech.
Vivo Energy was established in 2011 and distributes and markets Shell-branded fuels and lubricants to customers in the commercial and retail sectors across Africa.
The queue management solution implemented for the Vivo walk-in centre comprises a Qmatic Solo Solution with a Customer Feedback Unit (CFU) integrated into the system at every counter. The solution is set to streamline the customer walk-in process, contribute towards staff KPIs and provide analytics on the flow of traffic through the centre.
“Vivo Energy shares our passion for service excellence and creating outstanding customer experiences. It’s therefore a great pleasure for us to partner with them and to play a role in helping to make their customers’ lives easier,” says Crestech Director Ashley Watson.
CRESTECH APPOINTED QMATIC PREMIER SOLUTION PARTNER IN EAST AFRICA.
Crestech is proud to announce that they have been appointed as Qmatic’s Premier Solution Partner in East Africa. The Premier Solution Partner status is the highest level that a partner can achieve and is no small feat: It is only awarded after months of rigorous evaluations show that the partner is on par with Qmatic’s highest standards of technical competence and expertise.
“As the world leader in customer journey management solutions for almost 40 years, Qmatic is synonymous with quality and service excellence. We therefore carry our new partnership status with pride,” says Crestech’s Director, Ashley Watson.
Qmatic has over 100 partners in more than 120 countries around the world. Evaluations are regularly conducted to ensure that partners everywhere meet Qmatic’s stringent requirements when it comes to technical ability, sales development and service excellence, amongst other criteria.
“Ever since Crestech was founded over four years ago, we have always strived to offer our clients the very best. Our new partnership level status affirms that we are delivering Qmatic’s world-class products with the highest level of technical competence and experience, as well as outstanding solution expertise, service and support,” concludes Ashley.